• We strive to provide excellent service and products to help you reimagine and renovate as effortlessly as possible, as quick as possible!

    When you shop at our NextDayKB store, all items are available to send out “next day” if ordered before 2pm EST. However, please note your delivery will arrive based on your chosen delivery or shipping preferences at check out or, per its specific requirements based on weight/quantity.

    Feel free to reach out to orders@nextdaykb.com or utilize the chat with any questions!

  • If you need to cancel or make changes to your order, please let customer service know within 24 hours of placing your order.

    You can email support@nextdaykb.com, call 800-830-3300 or contact via chat. Please note, your order will NOT be effectively cancelled without receiving confirmation of such.

    After 24 hours changes/cancellations may not be able to be made without incurring fees since your order may have already begun the packing process to prep for shipping.

    While we will try our best to accommodate any requests, many times, door sample orders will not be able to be changed/canceled since most will ship the same day you place your order.

  • Please contact customer service immediately if you need to change your shipping address. If a shipping address is changed after an order ships or if an address was entered incorrectly on an order and needs to be changed while the order is in transit, most freight companies will charge a rerouting fee.

    We will contact the freight company ASAP if your order has already shipped and find out if there are any fees involved. We will do our best to eliminate or reduce any fees, but if the freight company charges for the change, you would be responsible for these charges.

    If we are not notified of the error prior to shipment or delivery, we will not be able to issue a refund or reship your items free of charge.

  • Major credit cards, paypal, and afterpay are options online. If you have or are interested in a commercial account, please reach out direct to sales@nextdaykb.com

  • Sales tax will be charged in all states except if the order is being delivered to one of the following states that do not charge sales tax:

    Alaska

    Delaware

    Montana

    New Hampshire

    Oregon

    If you have a reseller certificate, please contact direct at sales@nextdaykb.com to discuss account options.

  • Due to the size, weight, and fragile nature of some of the products, we discourage sending via UPS or FedEx.

    We have identified certain items that tend to damage more frequently than others and try not to ship those items unless they are on a pallet for home or commercial delivery.

    If you are in a designated local delivery zone for NextDay delivery, you will have that option at check out.

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